To find DNS records
- Login to New Domain’s Client Area
- Click the ‘Email / Web Hosting’ button as shown in the screenshot below
- Then click on ‘Manage Account’, followed by ‘cPanel (Advanced Users Only)’ as shown in the screenshot below
To access the domain records with VentraIP you’ll need to login to the VIPControl panel with the login credentials provided by client. You will then to go to ‘Shared Hosting’, followed by ‘Manage’ and click the pink ‘cPanel’ button as shown in the screenshot below.
Domain Registration Services don’t have a control panel where you can see or edit existing records. Changes to the DNS records need to be submitted in an online request form as shown in the screenshot below. As we’re not able to see any of the existing records, we would advise to only set up the CNAME record to avoid interference with any email records.
Can change DNS records through account manager
Name Server is pointing to syrahost. This is still Crazy Domains so all good, BUT needs to be edited via Hosting Manager. The DNS records you see below here (when logged into Account Manager) are actually incorrect and not what you can see in MX Toolbox. Therefore, you either need access to Hosting Manager, OR just call Crazy Domains support and ask them to do it for you
These mean the domain records are actually held in ‘Exchange Manager’ which is still a part of Crazy Domains. You access it by first logging in to Crazy Domains account as normal, then Email > Control Panel
These work in Account Manager fine
The above set of nameservers is newer
The above set of nameservers is older
Needed NameServer for the cPanel in NetRegistry
ns1.srv6060.com.au
ns2.srv6060.com.au
Not sure if either of these two, ‘plesk’ or ‘Domain Registration Services’ but the nameservers work for the following link: https://srv6060.com.au:8443/login_up.php3?success_redirect_url=https%3A%2F%2Fsrv6060.com.au%3A8443%2F
There is no login portal, just email them and they will make the updates
elma.ns.cloudflare.com
anirban.ns.cloudflare.com
There are a variety of differents reasons and circumstances as to why a client’s website is down.
It is important to remember that if a website is down because of something on our end all the websites will be down! So check some other websites off the top of your head to rule out this first factor. You can also use Down For Everyone or Just Me?
The next thing to check will be to see if the website works without the www. in front (so for example, the website loads fine at www.rm-law.com.au and rm-law.com.au). If it doesn’t work without the www. in front, the client probably still needs to set up the A record on the root domain pointing towards 54.83.131.198.
If the website doesn’t load with or without the www. in front, the next thing to check is the CNAME record has been set up correctly. You can do this by going to MX Toolbox and doing the following search:
If this has been set up correctly, the data in the Domain Name field will be www.[clients-domain-name] and the data in the Canonical Name field will be leapwp.com.au.
Sometimes a domain host or IT support will make up their own rules and have the canonical name as rm-law.leapwp.com.au or rmlaw.com.au (without the www.) – this is incorrect and will break the website when we try to launch it.
If a client lets their domain name expire, their website and email will go down. Advise the client to contact their domain host immediately to renew the domain and once this has been processed, all services should resume as normal.
All our websites are hosted on Amazon Cloud Load Balancers, which distribute network traffic across two servers. This increases capacity and reliability, and is why we are able to host as many websites as we do! This is also why we need a CNAME record, instead of the usual A record, in order for the domain to be connected to the website.
If a client’s domain host or IT support isn’t familiar with load balancers, they may question why we require the domain records that we do. The answer to that is that we don’t have one static IP address they can point the domain to, so the CNAME record is the only solution!
No CNAME = A website that won’t be reliably available on the internet = A possible negative impact on the ranking of that site in Google’s index
There are then three clues to check for:
Here is an example of a domain which is hosted with BOAB IT:
When in doubt, just email BOAB IT directly and they’ll be able to check their account to confirm.
LEAP used to register and host domains for clients many moons ago, which is why in some instances clients will think that their domain is hosted through us. You might also occasionally speak to clients who have been with LEAP for a number of years and are under the impression that we register and host domains for them.
We discontinued registering domain names for clients in July 2014, and the hosting of the domains was moved over to BOAB IT in late 2015.